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售后服務

售后服務及技術支持內容

我們針對每一個項目,均派出專業的工程師負責工程建設和軟、硬產品的安裝調試及培訓和售后服務,以保證工程的質量。


(一)服務體系

1、質保期間提供的其他服務

我公司確保所提供的設備為原裝正品,并且這些設備的質量、規格和技術特性都將與其所附的清單相一致。自驗收報告簽署之日起,我司將在質保期限內對設備提供免費保修,之后還將提供維護和保修服務。

2、保修服務和維護服務內容

(1)協助客戶制定一整套的系統維護措施,共同維護與管理網絡的設備運行。

(2)在保修期內或維護期內,對所提供的設備進行定期的預防性維護。

(3)對在保修期內的設備提供必要的軟件升級。

(4)提供維護所必需材料、工具、相關文件、測試設備和維護需要的診斷工具。

(5)向客戶提交測試內容和方法,移交測試計劃和技術內容,并由客戶確認。


(二)例外條款

以下情況恕不保修:

☆ 設備安裝調試完成后,因運輸造成的損壞(請與保險公司或運輸部門聯系解決) 

☆ 產品中由用戶額外自行安裝的產品

☆ 因錯誤安裝、操作(如帶電插拔數據線等)或在非產品所規定的工作環境下使用造成的故障或損壞(例如溫度過高、過低,過于潮濕或干燥,海拔過高,電壓或電流不穩定,零地電壓過大等等) 

☆ 因使用自編或非公開發行軟件導致產品不能正常工作的損壞

☆ 因事故,濫用(包括超出工作負荷),誤用造成的損害

☆ 因客戶使用不當而導致的計算機病毒感染

☆ 因客戶保管不當(如鼠害、液體滲入等)造成的損壞

☆ 用戶自行更換備件

☆ 經非授權的維修商維修造成的損壞

☆ 擅自拆機修理或越權改裝或濫用造成的故障或損壞

☆ 人為或自然災害所造成的故障或損壞


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